Puppy Return Policy
Purchasing a puppy should not be an impulsive decision, and it is our customers’ responsibility to understand that they are making a decision for the lifetime of the puppy.
Petland Naperville incurs considerable expense and risk when a puppy leaves our store. It is our hope that you make every effort to make it work out and accept that your new family member is a baby needing extra care. While we do not loan out puppies, we understand that sometimes customers decide they have made a mistake in purchasing a puppy.
If the customer decides within 48 hours of purchase that they are unable to keep this puppy, the puppy may, at the discretion of the Petland General Manager, be exchanged for another puppy one time only up to the purchase price of the original puppy being returned.
Our store is open the following hours:
Monday-Friday 11am-9pm, Saturday 10am-9pm, and Sunday 11am-6pm
If you need to return your puppy you need to call Third Party Pet
(877-658-5155) and schedule a time to bring your puppy back to the store.